Okay, this will take a minute so please bear with me (takes a deep breath). I'm having FIOS installed on the 1'st of Feb and I was given a price quote of $96.00 after taxes for Extreme HD and 25/25 internet with a HD set top box and a standard box with no activation or installation charges, good deal right? Well, I was told I would receive a conformation email of the 2, yes 2 $15.00 discounts from the Elite Dept I was given. I called back a total of 6 times trying to get this conformation because it would be my word against Verizon's and you know who's going to lose right? So I call again tonight to try one last time before I cancel the install because I'm not going to play any games. The guy I talk to says that there is no way anyone gave me 2 $15.00 discounts because there is a cap of $20.00 that can be given and he sends me a confirmation of the $20.00 discount for 24 months. I tell him I have the agents name and ID number that gave me the 2 $15.00 discounts and he says "it starts with a z right?" and I say yes and he says that that person is not with the Elite dept when I was connected with the Elite dept do get these discounts in the first place. I am with Brighthouse now and my service is great and the customer service is awesome, the only reson I am switching was because a Verizon rep that came to my door said he could get me this deal that would save me $20.00 plus dollars a month. So, here is where I am, I see that the Mods frequent the forums and that I can be directed to someone who can help me. If not, I am going to have to cancel my installation if I can't get something that breaks down what I am going to be charged and what my service will be. I don't think that's asking too much. My philosophy is that any games and we are done. I'm not trying to be rude but these days we have choices on where we get our sevices from. Thanks for hearing me rant a bit! Peace!!!
