Can't see Bill On-line

jrw172172

We got the Verizon Fios Triple play package in September. We have not been able to receive our bill yet even though it is getting auto paid each month. We have called over ten times to Verizon Customer Service but we still can't see our bill. We have paid for 4 months but have absolutely no idea what we are paying for. Everytime we call they keep telling us it will be resolved, but it never is. Does anyone know how to fix this problem so we can see our bill?

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.