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DVR still not working correctly

Around September 20th my DVR stopped working during certain times and use of other functions - reported it to Verizon - I was told it would be fixed by 9/30 - DVR is still not working corectly and i cant seem to get Verizon to fix or credit accout for DVR service

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cleahy24

was just told by "Trey" a verizon chat rep. that this service was designed to be removed - and service is now "Working as designed" ?? !! Why was this function removed and re-Designed to not work ? It was Designed to work berfore sept 27th but then removed by design . why wernt customers notified - I had expected to be able to use a service that i pay for ( DVR ) to be working 100% of the time. Is that not what customers should expect ?

tns2

What is the specific funciont you are having problems with. Certainly the DVR should work correctly. At times when it misbehaves you may want to go to menu/customer support/top tools/Fix FIOS TV issues. This resets some things, sends STB account info and reboots the box.

cleahy24

DVR will not operate at all when running Pandora - I used to be able to listen to Pandora while the DVR is recording - now I am being told I can no longer use these functions together because it was re- designed NOT to work ? I have yet to understand or be told why this was re-designed not to work

tns2

The app for Pandora was more written by Pandora then Verizon. Obviously Verizon has a part in it. But you probably need to convince Pandora to work on the app. They probably never felt there were enough users to justify the cost of the update.

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