Can't access or pay my bill online or using the app

pkkavana

For the past week, I have been getting the following error messages when I log in (online or using the app) to pay my bill:

Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page.

When I click on bill/payment, the following message appears:

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience.

I have cleared all the history on my computer, and neither my husband nor I can access our bill via the app on our phones.

I was going to write a check & mail it, but I can't find my account number anywhere when I log in to my account. This is a disaster, and it just took me about an hour to figure out a way to contact verizon regarding this. Needless to say I'm very frustrated.

I see that others have gotten this same error, and it seems like the only solution is for me to make another post stating that I can't pay. Can someone please allow me to pay my bill?

{edited for privacy}

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.