Child Item

Site Totals

61435 Questions Answered 270 Categories

Moving issues(think hard before moving)

We moved to a new address in 2009. Verizon kept advertising that moving is easy. I beg to disagree. I informed Verizon of our move and they assured us that there will be no problem. After two months, my service was cut-off ( to think we just got back from a long vacation and road trip). We had no service whatsoever when we got home(Saturday). We called Verizon to report the problem but it took them until Monday to see what was wrong. After a whole day of working in our basement, nothing happened. We called Verizon the next day to inquire, and to our surprise they told us that the repairmen were called back because our service was disconnected. Again we called Verizon to inquire. They apologized and told us there was a miscommunication on their part. They re-applied us for a new one year contract for a triple bundle starting April(the month we arrived from a holiday).

This June, we moved again to a new address. Lo and behold, the same thing happened again. My bill every month is so erratic I don't know which is the real amount I will be paying every month. I don't know why a triple bundle costs me $200 or more. I even lost my International Long Distance Plan and had to pay more than $50 for a plan that costs me $14.99 a month. Everytime I call Verizon they have different answers but my bill is still confusing me as to why I have a lot more to pay every month. Instead of saving, I am paying more for a triple bundle.

And it all started when we moved. I would advise anyone who is thinking of moving(Verizon customers), to think hard again and again before moving.

Comments

[Deleted User]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

JohnThacker

Having a Verizon representative review your account details is totally useless if you're moving. I moved over a month and a half ago, and I'm still utterly unable to view my new accont information online. All I see is my old closed account. Calling the eCenter or engaging in live chat has been totally useless. Live chat creates tickets that then get escalated and nothing happens after more than a month; calling gets people at the eCenter who reset my password (which does nothing, since I can log in just fine, I simply see my closed account information) or who take my information and promise to have a supervisor call me back, which never happens.

If I log in with my user id, I see my old account number-- TWICE. (E.g., two boxes for the bill, if I go to the Bill section there's a drop box for "Viewing Account" that lists the same number twice.)

I can't register my new account number online because I get an error that that account is already registered. If I say that I've forgotten the user id for my new account, it tells me that the correct user id is the one that I'm indeed using-- the one that shows me only my old account.

Up until a couple of weeks ago, I could at least view my new information and my bill in verizon.net. However, now verizon.net redirects to the new MyVerizon, which only shows my old information.

Verizon's customer service team is completely incompetent, as far as I can tell. They don't help at all.

If you're moving, you're better off just canceling entirely and not dealing with Verizon for months. Never, never, never try to start service at your new place before you've canceled and paid your final bill at your old place. Verizon's IT systems simply aren't sophisticated enough to deal with this.

Child Item