I am sorry to hear about the trouble you are having with the account. I have sent you a private message to get more information.
I having the same problem. I had a App in my iPhone which used to allow me to access my DVR remotely with my iPhone. Recently the Verizon folks 'update' their App. Now, the new App no longer can communicate with my DVR. Today I tried to access the remote DVR utility in the MyVerizon website and could not. I see the message 'bad gateway'.
An help would be very much appreciated!!!