Child Item

Site Totals

61396 Questions Answered 269 Categories

Erroneous error message...

When I logged into my main Verizon page, I got this message:

You are using an outdated browser that verizon.com does not support. For a better experience, please use a support ed browser.

It is at the top of my screen right now. But when I look at the supported-browser link, it says Firefoc 3.x is supported and I am running Firefox 3.6.11 that is a supported browser. So something is wrong with your system that mis-identifies my browser.

verizon.com supports Microsoft® Internet Explorer 7.x and 8.x, as well as Mozilla Firefox™ 3.x on the PC.

Comments

dslr595148

@Jean-David wrote:
It is at the top of my screen right now. But when I look at the supported-browser link, it says Firefoc 3.x is supported and I am running Firefox 3.6.11 that is a supported browser. So something is wrong with your system that mis-identifies my browser.

Maybe.

I am using FireFox 3.6.12 on my ubuntu 10.04 LTS comptuer, and I get that same message.

What are you on?

somegirl

What is the URL of the page where you get this error? I'd like to see if I can duplicate it...

dslr595148

@somegirl wrote:
What is the URL of the page where you get this error? I'd like to see if I can duplicate it...

I do not know about the OP (the person who started this thread) but one of the URL(s) that I used was

http://forums.verizon.com/

See sample screen shot...

dslr595148

As posted in http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Outdated-browser/idc-p/246337#M2013

I use Firefox 3.5.15 on Windows 7 all the time with the various Verizon websites and am not experiencing any problems. My guess would be that you have either a) a setting in Firefox that prevents the site from working correctly, or b) an Add-on running that is interfering. Have you tried running a plain vanilla Firefox? You should be able to start Firefox with no add-ons and no customization by finding the Mozilla Firefox folder in All Programs and selecting the entry for Mozilla Firefox (Safe Mode). If it works then, you need to carefully go through your options and Add-ons and see if you can find whatever is causing the problem. If it does not work, unfortunately I have no idea.......but a question: does it fail on all Verizon sites, or just some? Can you provide the URLs for some that don't work? Maybe that would help isolate the problem.

Here is a screen shot of Firefox in safe mode.

somegirl

Not happening to me for 3.6.12, but I'm on a Windows pc. OP says they are using 3.6.11, so maybe they need to update to 12?

Or maybe it's their operating system?

I'm stumped.

dslr595148

In that other thread (suggestion area), I said

This to me, means that the site only supports Firefox under Windows (Not Mac or Unix/Linux based computers).

Since I can't re-edit my post in that thread, I made a correction on something I noticed with the Firefox Add-on User Agent Switcher..

Child Item