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Cannot access certain parts of My Verizon

Hi, I am having a problem when I am trying to view certain parts of My Verizon while I am connected to Verizon's network. This has happened since I started service 2 weeks ago. Doesn't matter if it is Mac or PC or the type of browser used. Clearing cookies and cache doesn't help either. If I log in on my iphone using 3G I can access all parts of myverizon. If I turn wifi on the iphone and relogin the problem comes back. The parts of the site that appear broken are "Account Overview" and "My Verizon Services". It feels like there is some setting I would have to change in the router to fix this but nothing else on the internet seems to be broken. The router is an Actiontec MI424WR rev-F. I will attact a screenshot of the website to show what I mean. Thanks to anyone who can help.

http://i52.tinypic.com/2reo7js.png

http://i54.tinypic.com/11grdwx.png

Comments

ocean25

@aszabo9 wrote:
Hi, I am having a problem when I am trying to view certain parts of My Verizon while I am connected to Verizon's network. This has happened since I started service 2 weeks ago. Doesn't matter if it is Mac or PC or the type of browser used. Clearing cookies and cache doesn't help either. If I log in on my iphone using 3G I can access all parts of myverizon. If I turn wifi on the iphone and relogin the problem comes back. The parts of the site that appear broken are "Account Overview" and "My Verizon Services". It feels like there is some setting I would have to change in the router to fix this but nothing else on the internet seems to be broken. The router is an Actiontec MI424WR rev-F. I will attact a screenshot of the website to show what I mean. Thanks to anyone who can help.
http://i52.tinypic.com/2reo7js.png
http://i54.tinypic.com/11grdwx.png

You could try starting with the In-Home Agent and/or Online chat. If that doesn't help, try tech support. Good luck!

DougVZ1

If you'd like to try to solve yourself, you can certainly try In Home Agent: http://www22.verizon.com/residentialhelp/inhomeagent?cmp=dmc-cv090262

You can also go to the Verizon Troubleshooter, http://verizon.com/repair. You can diagnose and fix issues there, or submit a repair request.

Go to http://www22.verizon.com/content/ContactUs/ for all the ways to contact Verizon. The chat link will become active after the page full loads.

Hope this helps.

Doug

somegirl

Looks like an issue with the whole Single Telco ID (STID) fiasco. They have a department for stuff like this, ecare or ecenter or something like that.

Best of luck getting this resolved!

aszabo9

Over a year and a half later this is still an issue, not every part of myverizon is upgraded to 3.0 apparently. All I want to be able to do is check how many international minutes are left on our plan for the cycle. Is there a number to call that can give me that info without having to speak directly to someone?

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

@aszabo9 wrote:
Over a year and a half later this is still an issue, not every part of myverizon is upgraded to 3.0 apparently. All I want to be able to do is check how many international minutes are left on our plan for the cycle. Is there a number to call that can give me that info without having to speak directly to someone?

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