I have Verizon internet service and I'm happy with that overall.
However, now I'm receiving both my regular Verizon bill, and a different bill with an account number that I do not recognize (but that's in a variation of my name) - it has a totally different area code that where I live. I've been receiving this second false bill for about 6 months.
I've contacted Verizon customer service 7 times over the past 5 or 6 months. I've kept transcripts of all my live chat interactions and emails that I've sent to Verizon.
Today, I tried to address this issue - yet again - on the telephone. I was bounced around to 6 different people all in different departments, all of whom claimed that they could not do anything to help me. I have become so frustrated that I'm contemplating retaining an attorney.
For a national company, I would expect a more unified and cohesive approach to customer service. When people ask me whether I would recommend Verizon, my answer is an emphatic no. Never have I had such horrendous customer service experiences.
I am debating whether to just pay this bill or not - I would not want it to show up on my credit report. It's not exactly in my name - it's a misspelling, but I could imagine that it's tied to my social security number and credit report.
The only reason I'm writing here is because I've not found help anywhere else.
--Extremely Frustrated Customer
