Over 13 months of daily intermittent internet, pixilation, slow video, lack of sound, dvr and on demand issues began, to the day, when the services were further expanded in our area. I have spent hundredsof hours on the telephone with Verizon Fios reporting and troubleshooting these issues, and waiting for Fios technicians to arrive for service calls. The problem is not coming from within my home, the problem lies with the equipment/signal Verizon Fios is sending to this area.
Several Verizon Fios technicians has confirmed this and allegedly escalated our issue with the promise that someone would follow up with me. Each time the service ticket is closed, with no resolve. I have never received any follow up phone calls. Several other neighbors in this neighborhood have also reported the same problem.
13+ months with the same problems that still has not been resolved! I have reached my wits’ end with Verizon.
