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Games on Demand and Starz Play--BOGUS CHARGES

Anyone else have these show up out of the blue? I am so completely frustrated with Verizon at this point. I switched from Comcast out of frustration over dishonest billing practices, and after 4 months of no problems, my next 5 months have been filled with unwanted service additions, long phone calls, and headaches.

If you've had a problem with unwanted/unexplained charges, please respond.

Maybe someone at Verizon will take notice and do something about it. I canceled my TV service just now and will be canceling my Internet as soon as I have something else set up.

There just isn't an excuse for dishonesty in business as far as I'm concerned.

I bet they've made millions on bogus charges that go undiscovered by customers.

Comments

JimmysEgo

Out of the blue. I received three emails saying that i ordered 1. Starz Play 2. Games on Demand 3. Security Backup Bundle. I did not order any of these. i went to my account online to cancel these, but there was no option for that, just a message staing that i can call customer service to cancel them. I sent an email to customer service saying i did not order these. they replied by saying they will take them off of my account.

very shady business practice. i would say a respectable business would not resort to such practices, but we all know that verizon is far from a reputable business.

i'm only with verizon because comcast sucks a bit worse, i am already boycotting them. as soon as another feasible option comes up in my area i will be leaving verizon.

hepi1

I just noticed these charges on my bill, but they have been billing me for 16 months. I asked to remove the charges, but they will only go back 3 months. I never agreed to the Starz Game pack and I never received any correspondence to that effect. I am very dissappointed. I did not notice the charges because the bill is very confusing with Internet, TV, and Phone on the same bill. I trusted Verizon, but I guess I should not have trusted them.

I think they are making millions making people pay for something they did not order. I am really mad. I have already written to the Attorney General in Texas, and will go on and on until I get my 16 months of charges returned.

ElizabethS

Hello hepi

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

shanghaifry

INCREDIBLE!!

I also received the same bogus charges on our account! They had been charging our account since March 2011 until October. When we discovered the charges in September, we called to explain we never agreed to this new charge and that there was never any written correspondence about this new charge. The billing person said she would stop the subscription and we would receive a refund for 3 months. She also said that we should see the refund on our bill in the next few months and if we didn't see the refund, we should call back in a few months.

It's now January 2012 and we still haven't seen the refund. When i called today to inquire about this "refund", the woman in billing told me there was no indication on her records of a refund due. She said there was a note in our files about our September 2011 conversation but no note about a refund!!! Incredible! I tried to explain that was not what the last person told us but it seemed she did not hear a word I was saying because she could only repeat the fact that there was no indication of a refund due.

I've never known a large business to hold such dishonest practice. After 30 years with Verizon, I will be terminating our servic as soon as we find another option.

charvakan

Yeah, I just noticed this too. Who knows how long Verizon has been bilking me? Not I. The courteous rep told me he'd take the charge off in the future, and didn't indicate I might be able to get a refund. He didn't know how the charges were applied, or when. In the past, Verizon has refused to refund bogus charges after they appeared on a bill, and I am resigned to having been cheated out of some hundreds of bucks. It beats me how no ambulance-chasers have figured out a way to make a class action suit over this outrageous practice, which seems to be a large part of the Verizon business plan.

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