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MyVerizon : unable to program dvr under "TV" icon

For the last couple months, when I log in to MyVerizon, and click on "TV" under "MyServices" to program my dvr remotely, nothing happens.

I suspect this might be because when I log in to MyVerizon, under "My Bill" it seems to be stuck in an infinite loop, with the message "Loading Billing Summary & Current Balance".. The summary and balance never show up, and the circle keeps spinning.

This is very frustrating since (1) I cannot program my dvrs online, and (2) I cannot see billing status.

Please help

Tom

Comments

lasagna

This could be as simple as a browser compatibility issue with your PC. Try a different browser as a test (Firefox, Chrome, Safari, IE).

WendyRobin

No, it's not a browser issue. It started happening to me today. I've always used the My Verizon website to program my DVR, and I always use Google Chrome. I just tried it with Firefox and Safari and all come up the same. Clicking on the "My STB" tab on TV returns a big white blank space in the middle of the screen.

Hubrisnxs

when you log in at www.myverizon.com can you view your bill? if you can't then something might have changed with the username and password. it's important that you aren't logging in with an unlinked email address, and logging in with your legitimate verizon.com username. The chat support has always been helpful to me with regards to issues and the website, so it may be worthwhile to open a chat session. you can try the contact us at the bottom of the page.

WendyRobin

Yes, I can view my bill. I have logged in correctly.

I can access my email, and my phone details. When I click on the TV tab, I get all the options (On Demand, PrimeTime lisitngs, etc.) EXCEPT "My STB" That screen does not seem to be able to access the server where my set top box data is stored.

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