TV Outtage, Plan changed and horrible customer service.

johnnyrt

We had a service outtage on Saturday, our box would not allow all channels. Channels like comedy central were saying we were not subscribed. After restarting a few times, we hit the subscribe button and choose what we though was our current plan. It wasn't.

I then spent 1 hour, and 25 minutes (no joke, I was passed around 5 times) on the phone with verizon customer service. They finally told me there was an outtage and they would call me back and switching back the plan would be no big deal.

I called again today, they were going to reset my plan to what it was last week, they put me on hold and then hung up after another 20 minutes.

I called again, the operators were all busy, extend wait times.

I went on live chat, wasted another 30 mintues.

Not I have spent well over 3 hours of my life dealing with this, it's like they are running an April Fools joke over there... I'm not laughing

How do you get a hold of someone competent there to actually fix the problem?

[Deleted User]

Hi johnnyrt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.