Nothing but issues/problems since upgrading to Quantum

peteg9699

A warning if you are thinking/planning of upgrading to Quantum. Hold off. Ever since my upgrade in January, I have had nothing but issues and problems, from billing to the wrong equipment delivered to the freezing/stuttering problem to customer service laughing at my issues. I now have to replace my VMS server and will lose over 40 hours of programming I had recorded including movies for my kids and TV shows for my wife. From bills charging me almost 2 times what it was supposed to, to receiving incomplete and incorrect equipment, to incompetent customer service I am just about fed up with this service. I just don't know what else to do or who else to vent to anymore.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.