All the "secret" questions involve some sort of 'favorite' thing. I'm not ten years old. I don't have a favorite book, friend, pet, vacation spot, and I don't know the name of my "first" school; would that be my pre-school, etc? The point is, these are all vague questions that I and most other adults are likely to not remember their initial response to.
THEN, I try to create a password and see "special characters are not advised in passwords"! WHAT! That's just dumb.
Now, if only I could figure out how to activate my account without installing the terrible verizon software.