So coming from another provider fios seem to want to bend over backwards to make sure we made the switch. With competitive pricing and great sign up deals I was wooed and besides my previous service was not without it's own issues. So the rep says sign up today and we can wave x fee. I said are you sure he said yea so we get through the sign up process and I reiterate about the waving of fees to match the internet pricing I had previously secured. He said sure but I can't do it before hand just call back and we can wave the fee and that he would make sure to notate everything in case the new person I spoke with had any questions.
Well here it is 2 weeks into my fios service and I've been conned. Seems like it may take an act of god to get the fee waved which I stressed I was not going to sign up for the service unless these conditions are met. For anyone else out there. Be careful when signing up for service or really anything through Verizon Fios. Unless you have a recording of the events or it placed in writing you may get taken advantage of like we did.
I will pay the fee that's really not the issue. It seems they say anything to get you to sign up but once you are locked in that agreement the only words you will here are "retention department may can help you" Now you are no longer a customer they want to help but a number locked into an agreement that;s now stuck. I like the service compared to what I had before but if things are like this 2 weeks in, it may be a rough trip.
Should see if my previous provider would like to pay my breakup fee for Verizon. At least they tried to make sure the customer was satisfied.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
