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Message Center

Can somebody tell me how to check my messages through the message center. I sent an email to through one of the automated submission forms and received a reply to check my messages through message center.

I log into my account, click on the link that says "You have 1 new message in your message center" and it just reloads my home page. I've tried 3 different browsers, my iPad - same thing happens on all of them. The home page just reloads.......and I can't respond the email that was sent to me.

Comments

lolagoetz

Travis,

Can you tell me what browser(s) and operating system you have on your computer?

Becky

RacerD

Yeah I'm having the same problem! Sent support an email about a billing issue that I have a ticket for and have seen NO ACTION on my overbill and had to pay it! I emailed about it and I get an email saying to log on to verizon.com to retrieve my reply in a confidential format Well **bleep**....I'm logged on and nowhere can I find this message to me. I've spent 30 minutes trying to fnd the stupid message. So annoyed. Why don't they give you a link or better instructions on how to find it. I've tried the "new" message center and there is nothing there. I don't see any reason to log in to my webmail because I get that through POP and would have seen that? Arghhh.

jimcav

Yes, I also am having trouble finding the Message Center (Your Verizon Message Box). I have spent about 1/2 hr looking through out my Verizon log in a can not find it. Why not just provide the link? Does anyone know how to access your Verizon message box or is it just some line of bull to make you think someone wants to really help you?

dslr595148

@jimcav wrote:
Yes, I also am having trouble finding the Message Center (Your Verizon Message Box). I have spent about 1/2 hr looking through out my Verizon log in a can not find it. Why not just provide the link?

I agree that they should do that...

FuhkVeriz0n

After closing my account 3 months ago, I was billing again. I wanted to know why I was billed so, I used the support via email feature.

Then I get an email with the following:

Please access:
http://www.verizon.com

I don't see any notifications or indications on the website relating to a "message box" and the email notification.

Now with workers on strike for legitimate reasons, I don't have an hour and half during my work day to deal with some {word filter avoidance} that I shouldn't have to deal with in the first place.

FAIL

- FuhkVeriz0n

KH-OrnEsh1

@FuhkVeriz0n wrote:
After closing my account 3 months ago, I was billing again. I wanted to know why I was billed so, I used the support via email feature.

Then I get an email with the following:

Please access:
http://www.verizon.com

Sign in to receive or to reply your message.

I don't see any notifications or indications on the website relating to a "message box" and the email notification.

Now with workers on strike for legitimate reasons, I don't have an hour and half during my work day to deal with some {word filter avoidance} that I shouldn't have to deal with in the first place.

FAIL

Please see the following link for directioon on how to access your secure emails from verizon.

http://forums.verizon.com/t5/My-Verizon-Account-Residential/How-To-Find-quot-Secure-Emails-quot/td-p/334729

db116

I do as it suggest, but there is no message. (even though I have two email inquiries) which supposedly have been responsed by verizon. why can't verizon make people's life easier. This is the worst website and support compare to all other companies.

charleshutch

I have 2 messages, but when I do what this says it is just blank to the right. Please help.

FuhkVeriz0n

Yup, there must be a bug with your system, because I have never seen that messages link, despite receiving several messages.

I would upload a screenshot, but your "forums" don't support it.

Could it be that my account has been canceled? Or maybe that I never paid for an email account?

Either way, your site blows. I should be able to access my message center, even if I don't have any messages.

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