I've had FIOS for the past two years. But I just moved--within the same city--and attempted to transfere my account to the new address.
All the Verizon reps keep telling me that I'm not able to get FIOS TV at my new address, but that I am able to get FIOS Internet and FIOS Phone service.
This doesn't make sense to me. If I'm able to get one FIOS service, I should be able to get the rest. Right? They all travel on the same fiber line. It's just an account setting of "Yep, he's paying for A, B, & C".
Through multiple calls and support reps, it's very clear that I just can't get the TV service. I even checked my neighbors addresses and they can't even get FIOS Internet.
I can think of a few scenarios why:
- My address actually cannot get any FIOS service and their system has bad info. As all my other neighbors can't get any FIOS service either. I would suspect that this fact would be reveled upon trying to install the service.
- My address physically and technologically can get all FIOS services but their system has bad data. As why could I get Internet but not TV.
- My address physically and technologically can get all FIOS services, but because of some third-party, I cannot. (HOA, Local goverment, franchise, etc.). This doesn't seem right, as I've called my HOA and Verizon asking about restrictions, and they are not aware of any. I still need to contact the city. But, I don't think this is the case, as Charter--which has the cable franchise--is available at both my old and new addresses, and there wasn't any restrictions of FIOS TV at the old address.
I really want to escalate this to someone who actually knows why. Because all I'm currently getting is: "We don't know." or some dumb PR answers. But I haven't be able to escalate the issue yet.
What's up with this? Is this normal or unheard of?
