Having waited for Verizon to have a decent DVR with expansion capability and seeing the 7132 I decided to sign up for their "triple play" offer. I verified that this was the DVR that would be installed and they said that it was being used for all new installs - I told them this was a condition of the order (I don't think they recorded that fact).
The installer showed up today, we did the walk-through, she was very nice. I asked about the DVR to confirm, she said that the only thing she had was the 6416 - 2 generations old! I said; no good. They had to either provide the new unit or, at least, tell me that I would get the current model within a short time or the new service install was off. After calls to various places and supervisors where they tried to tell me I had no choice, and I explained that they had no choice, it became clear that north Virginia was not getting these at all right now. The idea that a customer knows that they want seemd to confuse them!
The supervisor (a Mr. McDonald), tried to tell me they had all been upgraded, regardless of what the model number was on the box - right, did I make it clear that I know what I want and can't be so easily fooled? Fooling customers is not a good tactic! Of course they wanted to do the install anyway and for me to get in line for the new box, but who knows if and when that would happen? I can keep DirectTV with my 1tb drive for now.
End result, no FIOS, no VZ. Perhaps if they get their act together I will let them come back. While the installer "Tanya", was very helpful, the rest of Verizon seemed incapable of a clear answer - would I get what I want or not? The result is fewer customers. Their policy of “you get what you get” is customer hostile.
