I had told sales over a year ago not to call me in regards to going with the full Triple Play package as my other providers DVR was able to hold way more recordings. So I was called several weeks ago and was told the new 7232 was available. Made the decision and set up the install the next week (4/22/11). The tech arrived and was good, but had the old DVR. He stated that it was not the first install where the new one was sold, but that I could call and get on a waiting list since they did not have any in stock. It took speaking with 3 people before getting to a person that could walk me through getting on the waiting list.
Well tonight received the email that the DVR was now available, but it comes with a cost of $40.00. I tried to call and have no idea what department to go to and most of them are closed right now anyway. Why would Verizon promise equipment, not install promised equipment, and then charge additional fees for that equipment? The only reason I made the switch was due to the new DVR.
Reconsidering my choice in Phone, Internet and now TV provider. I left a perfectly good TV provider (there is a reduction in total costs) and have already sent equipment back, so switching back will not be easy. At no point in the sales call, tech visit, and support call to get on the waiting list was I ever told about a fee.
NOT HAPPY WITH VERIZON RIGHT NOW.
Email details:
1) Select this icon
2) Enter your “My Verizon” username and password.
3) Your account will show all DVRs in your home which are eligible for an upgrade. Check each device you wish to upgrade.
4) Check equipment exchange fee of $39.99 for each FiOS TV DVR ordered. This charge will be reflected on your next bill.
5) Review your selections, complete your order, and hit the “Submit” button.
6) Print this page for your records. Expect delivery of the new FiOS TV DVR by mail within 5 business days.
7) Act within 30 days of receipt of this email to take advantage of available inventory.
