I have been a loyal FiOS customer for five years. I have been given a router. Then one day when I want to upgrade to 100/100, the sales says I need to return the router or demand $12 rental fee. I say to him. I cannot place the order because it will cost me 71dollar monthly. The next day, I called in another sales saying that, you can keep the router. Will not charge the rental fee. I am so happy and I sign the agreement with 59.99 for 100/100. Several days later, I was told that I need to return the router or fee will be charged. And I called in asking why? The told me the agreement does not include keeping the router. I said that I will not place the order if I know that. I either cancel the order or I keep the router. They told me that if I cancel there will be a fine 165. If you do not return there will be a monthly 12 dollar charge. What a shame of verizon sales. Cheating its five year loyal customer into an agreement. I think it through. If it can not be solved, I will return the router. Cancel the contract and pay the fine. I will never do business with FiOS. I will publish my complaint online to warn other consumer and fill complaint to Better Business Buearo.
