Has anyone else had to deal with this kind of issue? Months ago, I signed up for autopay but signing the stub of a bill that you return with your check payment. They then get your routing information off of the check. For some reason, the autopay didn't work and it wasn't because there weren't funds (customer service confirmed it was because they couldn't find the account, which means something got screwed up either with their systems or with the routing number entry). We tried to straighten this out for two months. By then, however, Verizon's systems registered us as having two returned checks because that's how the non-routed autopayments were coded. This put us into "cash only" status.
For at least four more months, we have been calling customer service explaining this to the agent. Usually, you get two completely obnoxious reps who tell you it's either a) your fault; or b) that they won't help; or c) they will have a fictitious supervisor call you who then never does. Finally, we get a person who says they've taken care of it. But sure enough, the next bill comes as "cash only" and you end up wasting another three hours on the phone doing the whole dance again.
After again doing the dance this month, I finally got a person that didn't just want to argue with me or be rude to me. He recognized we'd been paying our bill like clockwork up until the autopay fiasco and says it should be fixed. I hope that's true, but my confidence is not high.
Verizon is the worst. I didn't think I was asking for the world here. I just want a bill I can pay by check as obviously autopay is useless. I don't need the reps to act like I am some loser who doesn't pay my bills or lectures me on why it's my fault not their's (I think they interpet it as a personal attack on them when I say it was a Verizon error, which is completely neurotic). As soon as I can change services without losing money, I'm ditching Verizon like the plague even though I've had service with them for years. It's not worth the amount of time and energy I've had to waste with them.
