Online TV Listings Incorrect, NO HELP FROM TECH SUPPORT

kkdc

I noticed an issue in late July with the online tv listings and not being able to see my DVR. I did the "chat" with a verizon rep and that was a wasted hour. He said that "it would be turned over to their network people and fixed in 24 hours". I then called the 800 number 10 days later and was given a runaround until I spoke to a supervisor who was evasive about the issue and then told me that they have known about the issue prior to my "chat" session. Well THREE WEEKS later still no fix, I still get the listings for Dallas TX when I live and pay for Fios in NY. Cannot connect to the DVR Remotly either, searching the fourm it seems that this has also occured to people in 2013. I wonder if the Tech support people are going to get back to me or will I have to call again and give up more of my time. Just wondering, maybe time to look at other options for service, have been a Verizon, NYNEX, etc customer since 1984.

[Deleted User]

Hi kkdc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.