Cannot view or pay my bill online

Have you cleared your cache? And if that didn't work, did you try a second browser?

pk0317x

I have tried all of the above. It is not a problem from my end. It is a glitch from Verizon's website. Many people in the forums are experiencing the exact same issue.

Thank you for confirming that. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Same problem here. I log into MyVerizon, and now when I go to the Billing page it tells me my login name is no longer recognized. That's after using it successfully to login!

In addition, the Mint app that I use to pay bills is also unable to update the account, so it keeps telling me I have an unpaid bill from two months ago. I have tried using different browsers but the problem is obviously deeper than that. The web site is seriously broken.

Hello ubizmo

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

pk0317x

It has been 3 days and I haven't been contacted by anyone.

It's just about a week now since I first posted about this. The problem itself goes back longer. I haven't been contacted by anyone. The web site still lets me login using the same MyVerizon ID and password that I used to post to this forum, but when I go to bill pay it tells me the ID is invalid. It then tells me what my "official" ID for the site is, but that is not recognized, so the whole thing is a fiasco.

Thank you for that note, ubizmo. We will have someone contact the Ecenter.

margre

For months I have been unable to view any bills online. Because of this, I disabled paperless billing. I only get the following message.

Bill & Payment

We are unable to process your request at this time.
Please try again later.

Hello margre

I've still had no resolution on this issue.

Were you contacted, ubizmo?

Yes, I was contacted via email on 2/9/2015. The customer service rep said IT was looking into the problem and I would be updated shortly. Since then nothing has happened.

Please clear your cache, and if that does not work, try a second browser. The users who were having this problem appear to have access after an update to the system.

GoalGetIt

I have had this issue EVERY time I've logged into my account recently. I went in to update my autopay with my new credit card information and was unable to. I called customer service and they told me it was just my account, but then checked with someone on their end and found it was a site-wide issue - I should not have been the one informing a service agent about a site-wide Verizon issue. I just received an email saying I was removed from autopay because my credit card on file was unsuccessful, which I clearly knew because they know I called them after not being able to access that part of the site. Now I still can't access or update my payment info, and I refuse to pay an extra fee when Verizon's system is the issue here. Not allowing customers access to their online accounts has to be some sort of federal violation. I expect this to be resolved soon and not to be charged any convenience or late fee as a result of Verizon's shortcomings.

Hello GoalGetlt

usa902

I am having the same problem for the last 2 months. Did you ever get it resolved.

usa902

I am also very frustrated about this. I can't do any bill management online. I don't want to be charged extra when I am trying to pay ontime.

Have you cleared your cache and cookies? And if that does not work, try a second browser.

jkv2

I am also having the same problem. For the last several days I cannot view my bill online. I've tried using both Chrome and Firefox browsers and clearing my cache. Nothing has worked. I also just WASTED 50 minutes on the phone being transferred to 5 different billing and/or tech support agents. None of them could help me. Two had difficulting hearing me even though I was practically shouting and I could hear them just fine. I always pay my bill via my bank's online banking tool. I can still do that, but I want to see the details of my bill first. Please fix your website!!

Ruhster

We have not been able to view our bill or services online for over a year. I've called before in regards to it and I'm always told they are puttng in a trouble ticket but the problem is still not corrected. Any assistance with this problem would be great.

Hello Ruhster

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

louisjam

It's been a few weeks since I've been able to see my bill. I log in successfully, but when I click billing, I get an error message. Contacted Verizon through chat about a week ago and they said they'd escalate, but I haven't heard anything and still can't get billing. I also can't get out of autopay. Profile is messed up too. Doesn't show my address and says I don't have paperless (I do) or autopay (I do). Seen a few messages on forum and the moderator reference to check "private support" but I don't see that anywhere on my page. Nothing on private messages either. Wouldn't even let me into forums for awhile. I'd enter my username and it would go to password. I'd enter my password, and it would take me back to enter my username. Site seems seriously compromised. You'd think they'd make an announcement or something.

Hello louisjam

maddic1

I too get the "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." error.

My credit card was compromised last month, and I haven't been able to correct. I receive the "PAST DUE BALANCE ALERT" when I log in and try.

Hi maddic,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

CrazeNites

Add me to the list of people who are unable to access and pay their bill online, I tried contacting Verizon by phone and after 50 minutes, 5 people, 4 transfers and 1 dropped call I still have no help. I managed to pay by phone but my account still shows an amount due. I have NO Billing access at all. HELP.

TY,

Cathy

Hi CrazeNites,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

wkules

I also can not access my payment option online. Over an hour on the phone, 4 people, and a dropped call, no help whatsoever. VERY frustrated as I also never recieved a bill so I can't even take it somewhere to pay it. I suppose I will have to pay a late fee on top of the aggravation as well. Please get this straightened out, this has apparently been going on since last year...........

TY,

Wayne

Hello wkules

3D52

I have been trying to pay my bill for the last three days, I keep getting the same error "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." I have cleared my cache and used another browser, I have paid my bill online for 15 years this needs to be fixed!

Hi 3D52,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

healthyscratch

Signed up for autopay a while ago; my last paper bill I received said 'do not send payment, you are enrolled in autopay', so I didn't worry about it.

A week or so after my bill due date, I'm looking around in MyVerizon, and see that my bill is overdue. Autopay apparently didn't work (not sure since Verizon no longer has a consistently working online billing system). Was never notified (why would they?) by email or text, although they can and do notify me with other issues and ads.

So amazingly that day I was able to pay my bill online (late of course). Fast forward to now, a few weeks later, and my paper and online bill show that I still haven't paid for the previous month. I guess a few weeks is not long enough for Verizon to update their records. My bad for thinking otherwise. But of course they were able to add a late fee to this month's bill. That they can do.

I actually must commend them on this scam they're running. Don't let you know autopay didn't go through, don't let you pay online, and then hit you with a late fee. Easy money. Can't wait for my contract to end.

Hello healthyscratch