trouble contacting via email

desopo

I've sent two messages using the form online.

After the first message they told me to check online their reply:

** Please do NOT reply to this email since it is not monitored. ** 

  The reply to your verizon.com inquiry is ready. Because the nature 
 of the message is confidential, we want you to retrieve it in a  
 secure environment.  

 Please access: 

http://www.verizon.com 

 Sign in to receive or to reply your message. 

 Your Verizon message box stores 10 new messages and 10 saved messages  
 for a maximum of 90 days. Any read or unread messages will be  
 automatically deleted after 90 days.  

 Thank you,  
 Verizon CFS Center

I logged in as suggested in their reply, but I cannot find *anything*

I sent another message from the form and they replied with exactly same message as above. It really sounds like a joke, or it seems the form online doesn't work anymore.

DougVZ1

I've had your post copied to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.