very upset!!!worst cuscomter service ever!!!
You actually GOT customer service? Consider yourself lucky. I was hung up on three times and after that got into such an interminable loop that I gave up.
Give it up - FIOS is a monopoly, and you the customer are of no consequence to them.
Know what? Optimum is even worse.
It's called 'price fixing' and Congress has sanctioned it.
I have never been disappointed with customer service I always use the "live chat help" and they take over the screen and fix anything, they are always very polite have you tried that one?
How long did it take to have your issue resolved? Mine is being going on for 10 + months.
The message I posted this morning was pulled by KaLin. This is the message from KaLin:
"The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you."
I am going to try different way to make sure that the conversation is between users.
Does any users out there had or have billing issue with Verizon Fios? How do you resolve it?
I have an double play fios account and there is another account created by one of the specialists by mistake. Now the second account has $230 balance and is being handled by a collection agency called IE SYSTEM INC. I explained to IE SYSTEM, but they insisted I must pay. I have been contacting verizon for 10 months. I was referred by verizon employees in different department to other departments. I was promised it will be taken care of. I was told to call different numbers. I was told to fill up on line form
@badexperience wrote:I was contacted by the escalation department after I posted this problem. As of today they give me a courtesy credit on the PPV charge. But the problem with the system and their poor customer service is still there. I have to thank the escalation team, they work at a much more professional level! I think the forum is a very good channel to let your issue be heard by higher level management!
. ......... I am not sure what else I have to do to get this resolved. Who can solve this problem, any users? what's the phone number I should call?
Just this morning, I made several phone calls to different numbers which were given by verizon specialists. I was transferred to different depts and kept looping me back to billing dept. Finaly I got to Ms. Carter, business solutions ( maybe). She told me she need to do some research and call me back. She has not.
How difficult is it for someone to figure out there is duplicate services on the same address and both account information have been provided to verizon, any users?
It's been 10 + months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was contacted by Ms. Miles from executive solutions team. Although I Was told that the account has been credited back, I would like to see the bill to confirm her statement.
I would like users know that my experience the blog adminstrators and MOD, kaLin, ornahp and ElisabethS have been great.
If someone can immediately resolve the issue and then pull my postings off the blog with explainations, it would make this community better.
You are so very right. Dealing with those folks is a 9-5 job. I just have DSL with them and they can't get that right. They were asking me questions that should be in my account history. That is one big reason I don't have their phone service. That Are The Worst customer service EVER......
Verizon prevents me from giving kudos to your post. There's a surprise.
Kudos can't be given by new members. That is to prevent the "stuffing" of kudos for a post, where someone could have a bunch of freinds join and give kudos so that a post or thread shows as the most popular.
I am a fairly new customer (about 2 months). I also was hung up on 3 times when I called customer svc. 1st time was after about 1/2 hour explaining about my billing problem. 4th time when I finally got someone again, I was told that even though my sales person said I would get my DVR and 2 set top boxes free, "they don't do that, the salesman would be reprimanded, and whatever he told me did not matter". I had to get my phone service the day after the TV and internet install because the salesman put my name down wrong, they didn't port my number, and gave me a totally new one without my knowledge. Finally when I got the number squared away, I saw the billing and tried to fix that. That's when this all started. I asked to speak to a supervisor and they said one would call me in the next 24-48 hrs. Still waiting after 2-3 weeks. So....I left another company (Comcast) after being a cust. over 20 years (and have preferred prime) to get this great price and free equipment and no contract, etc. and now I'm paying more for less channels and I probably won't get my promised $100.00 visa card either. Well...........yesterday my neighbor across the street said she was switching to FIOS and wanted to know if they had a referral program and she was going to use my name. I guess I won't be getting that either. I'm also a very frustrated customer. So I learned to never agree to anything without seeing it in writing 1st !! My bad.
I find it very interesting that I can't get the price breaks new customers get. Been a loyal customer for over 30 years when it was GTE now all I want is what I need not what they insist they have to sell me. I want basic fios basic home phone and faster internet
Well after sitting here talking to customer service for over three hours I get disconnected. All I want is to try and get service. Is that a hard request. I don't want to be sold anything just the options I see available to others.
We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
I have been treated so shabbily by customer service and lied to with such audacity that I am considering filing suit against Verizon for my time spent waiting for service when, despite verbal assurances, no such service arrived, base upon my normal hourly rate times the 16 hours that I waited. Does anyone out there know whether there is an arbitration clause in the Verizon FIOS service contract?
I would agree that the escalation people are very polite and very helpful in that they actually listen and call back. However, what I discovered was they have no authority or power to do anything. I have been lied to and hung up on by both billing and Cs with escalation on the line and have been told that there is really nothing they can do except get a new person on the line and hope that person will actually resolve a problem. I do thank them for their efforts, however, it is the business plan of verizon to keep all the diferent units seperate and distinct from each other so that there is no acccountability.
