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VERIZON IS A JOKE!!!!

I am on attempt #5 this week trying to reach tech support for having no dial tone on my home phone. I have called twice today and have been on hold almost 40 minutes both times before hanging up. Not only is my landline not working for a week now, but my bill for one month (with the "$20 customer loyalty discount" deducted) was $195!! $30/mo for phone, $70/mo for HD, $35/mo for internet, plus seperate premium channels, DVR box, tex fees!! Are you kidding me?! But to get people to SIGN UP they charge a great price for the first year. So to get my bill some place reasonable I have to do away with the HD or premium channels all together. I've had it. $200 a month for internet, cable, and home phone is beyond rediculous!!!

Comments

Maak1

Been making that call every month. My 12 month promo just ended and am looking at other options.

DougVZ1

For your phone dial tone issue, if you are having an issue with your Verizon service, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here: http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

For your billing issue, This requires an agent that can review your account details.

Please visit: http://www22.verizon.com/content/ContactUs. If available, the chat link will come live after the page is fully loaded.

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