Every month for the last 12 months they've been trying to make sure my bill is correct. I keep making the payment based on supposed credits that should be applied. Every month there is some amount that is carried over and I have to call to get it corrected.
Some of my experiences . . .
- I've have the representative hang up on me after an hour and a half call. Then I have to call again and explain everything all over again.
- I've had representatives tell me they will call me back the same day with a resolution and never hear back from them.
- I've tried to call them up and ask for a manager and they are never available.
- They have made promises about issue being corrected and me not having to call them back. It is hardly true. . .
- My problems just escalated this month because of their 12 month promotion expiring. I'm going to be on my 3rd call today to figure out why my bill increased by $46 this month. I'm considering alternative service to Verizon if this issue is not resolved! I can get the same service from other providers - less the billing headaches.
