Customer Service

ShawnWonesky

Today I called to have my service disconnected tomorrow because I am moving and and ended up shutting it off today! The first time I was hung up on and the second time they told me that there is nothing they can do to fix it because they don't have enough people. Really, so if I did not have enough money one month and said sorry would that be okay as well? After being a customer for over 6 years and this is the service and thanks I get. Does any know who I could contact to report Verizon?

lasagna

So, I'm guessing you've been on a desert island with no outside communications for the past month and completely missed the news that there is a significant labor action (strike) ongoing at Verizon and that is greatly impacting not only customer service areas but installations and other areas as well.

With that in mind, while it's unfortunate they terminated your service a day earlier than desired (lesson learned, I never cancel anything "in advance", I always call exactly when I what it terminated that way there is no confusion), I can see why they won't spend any time reconnecting it less than 24 hours. If it's any consolation, I would expect that you'll be liable for one day less of service in the form of payment as part of your final bill.