The following is NOT a helpful nor reasonable response to people's issues posted here:
"We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat”. If a chat agent is available to assist you, the chat link will become live after the page fully loads."
That is a complete cop-out response. Any customers who have actually use the "Live Chat" feature can tell you it is utterly useless. I tried using it to simply place a FIOS bundle order - I spoke with 3 different chat representatives - and they all just repeat the same scripted useless information. I could ask a very specific question, and the response would in no way answer what I actually asked - it's as if they're just using keywords to give you the most convenient response. Stop referring frustrated, paying customers to a frustrating, useless tool.
