I placed my order July 26th after moving into a new place. The first day available for installation was August 19th. Already I wasn't thrilled because 3 weeks without internet for a graduate student who writes for an online paper as a second job is not a fun position. August 17th I received an e-mail cancelling my appointment due to the strike. I had taken a half day off work for the installation, so now I'm trying to get my hours back. Two hours later I receive a call from a representative telling me to ignore the email that someone will definitely be out on the 19th for installation despite the strike, and she is dating my order. I wait until 3:30 on Friday (I've now taken almost a full day off work) for no one to show up. I make multiple phone calls both to the representative who called me and verizon with no answer and an encouragement to go online for support. I don't have internet. But thanks for that wonderful tip. Currently, sitting in a library with internet I can't live chat, can't email, and can't call for any sort of help or to complain. When Verizon does finally set an installation date I will have to take a second day off of work. For those of you who understand the budget of a graduate student you realize that this is not a good position to be in. I could barely afford the half day, now I'm being forced to find a way to make two full days work. All of this because I have been a loyal Verizon Wireless customer for years and have heard nothing but good things about Fios. I may be forced to find the extra money for Cox and deal with the horrible things I've heard about their customer service. I need internet access for school and work, and a month is way too long to wait with no end in sight and no response from anyone.
