I have had Version phone and internet for more years than I can count. Over 2 years ago I got FIOS TV. I had a one year quad play contract and after that year was up, I've had no contract.
About 3 weeks ago my husband called about the free DVR for life promotion. Instead of being told it was only for new customers, the rep told him she would send him an upgraded DVR if he agreed to a 1 year contract. He agreed.
The DVR never showed up, but a higher bill did. The difference was due to a new triple play plan plus cellphone. The details of the service were the same, but the breakdown was different. The bill was only $15 more, but that is an additional $15 for nothing. We have the exact same service. He called Verizon and was then told the DVR for life was for new customers and the bill was correct because he agreed to a new contract. After many more calls he was able to talk to someone that agreed to discount the bill $10 per month starting next month. The $10 is supposed to cover the increase in cost once we get a new bill and that remains to be seen. But now we are stuck with a contract that we didn't have before.
I have had issues like this with Verizon in the past. You call to request a change and when the bill shows up you see they have screwed up the order and are charging you for things you don't want. Then you call, and with a lot of luck, get the services you want, but are still expected to pay between the time you requested the change and the time you receive the bill and call back to tell them they screwed up. What a nice way to profit from your own mistakes.
