rebooted the Router/ STB and all Alexa devices, disabled and re-enable the FIOS skill on Alexa Apps and ran the Voice Control Troubleshooting on the STB and this is the result:
Any thoughts? -Thanks
@Rock79 wrote: Well Amazon says the skill is broken.I said Verizon insists it an Amazon issue
Well Amazon says the skill is broken.
I said Verizon insists it an Amazon issue
I was on the phone with Amzn Alexa Tech Support and asked the guy if I'm the only one who called for this kind of issue and he said YES. And I let him do the same troubleshooting, as expected still didn't work. 🙄 they will be working with the FIOS team for this issue 🙄
@cedmer wrote: rebooted the Router/ STB and all Alexa devices, disabled and re-enable the FIOS skill on Alexa Apps and ran the Voice Control Troubleshooting on the STB and this is the result: Any thoughts? -Thanks
Are the Alexa and the Fios box on the same SSID?
I'm having the same issue. This started about 3 days ago. Error code 31 in fios voice control troubleshooting. Can't ping. Same SSID. It's worked relatively fine for a long time. I've rebooted all devices, reinstalled app, relinked. Taken all Alexa's offline. I've done it all. Alexa says command but the tv doesn't change the channel.
@Rock79 wrote: I'm having the same issue. This started about 3 days ago. Error code 31 in fios voice control troubleshooting. Can't ping. Same SSID. It's worked relatively fine for a long time. I've rebooted all devices, reinstalled app, relinked. Taken all Alexa's offline. I've done it all. Alexa says command but the tv doesn't change the channel.
I'll check with support and see if they are aware of anything about this.
I'm having this problem w/ Google Assistant. Upgraded to a TV One STB Thursday, tried to connect it to Google on Friday with no success, and got the same results from the troubleshooter.
I'm having the same issue. Same here. Started a few days ago. Worked fine for two years. I'm sure Verizon changed something or something changed in the app. I tried everything so I'm sure it's out of our control.
@clem53 wrote: @cedmer wrote: rebooted the Router/ STB and all Alexa devices, disabled and re-enable the FIOS skill on Alexa Apps and ran the Voice Control Troubleshooting on the STB and this is the result: Any thoughts? -Thanks Are the Alexa and the Fios box on the same SSID?
Yes they are on the same SSID
Alexa has been working fine with me for several years until the early evening of 04/07/2022 with these issues
Thanks for responding
Looks like the support team has no clue to fix this issue.. .. it has been 4 days since and with several persons on the phone with them they just did the same troubleshooting... Instead of me waiting for their fix (who knows when , another 48hrs?) 🙄😒 I asked if they could just replace my STB and be over with it she said NO, they would have to investigate and escalate my issue ">😫
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