Child Item

Site Totals

61434 Questions Answered 270 Categories

Home
Help
Archives
Fios Archives
Billing & Payment (Archive)

Renewal area stated current monthly charge vs. what's on my bill?

When I click on "Renew Current Contract" I am taken to the renewal area, and it says I should be paying $10 less than what I am currently being billed. When I have called about this, I get the "Oh its probably a mistake" great, how come we just assume it's in Verizon's favor?

Has anyone else noticed this?

Comments

DougVZ1

I've had your post copied to an employee monitored board where a customer service rep can take a look and reach out to you as soon as possible.

Ian_VZ

We apologize for any trouble that this has caused you. We can help. We've sent you a Private Message. Please respond when you have the chance.

We're glad to help to resolve your issue. Our support is standing by if and when you need assistance. You can also get help on Verizon.com/Support or on our mobile site m.Verizon.com.

Child Item