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Lost five hours of my life to Verizon FIOS

I currently have Fios Internet only.

Tried to sign up for the Tripple Play package with TV and Phone.

Found out that I can't upgrade my service online and transfer my phone number because my Internet only account already has a phone number for me( the same number I'm trying to transfer).

Spent 45 minutes on the phone two weeks ago ordering the upgrade with the phone number transfer. They even used a recorded line service to confirm that I was agreeing to the phone transfer and not getting slammed.

Service appointment was setup for today, between 8am and 10am.

Called a 9:50am to inquire about the delays and they can't find any orders to upgrade my service.

Including chat time to try to transfer my phone, 45 minutes on the phone to order the service and three hours today waiting and tracking down my order, I've wasted about five hours of my live trying to transfer my TV and phone service to Verizon.

It shouldn't be this hard.

Comments

moin1

I am going through a similar experience. I requested a telephone number to be ported to my verizon phone line. Verizon went ahead and disconnected my home phone line without setting up the ported number. According to them it will take a week to get the number setup. It is truly ridiculous for them to expect someone to stay with out a phone for one week. Why disconnect when when you don't have the other number.

So far I have lost about 3+ hours of my life trying to talk to the correct person who may be able to help me. Going back to cable seems like a good idea now.

ricardo_c

It gets better.

After spending three hours waiting for the tech that never showed up, I went to a Verizon Plus store to place the same order again.

I walked out of the store with a printout of the order. Installation is now another 10 days down the line because I'm back to the end of the line.

45 minutes later I get a call from the store clerk to tell me that the order had dissapeared again and they don't know why.

It's probably what happened to the first order but at least this time there is one guy that remembers that it was done.

chuckf3

They told me when I bought triple play that I could use my old phone number

About 10 phone calls and they still have not done it!

The last 3 that I talked with gave another explanation offered to call me back and then did not

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