I recently tried to order the triple play. I ran into trouble on the internet and the special promotions. I got an error message. I proceded to call verizon 800 number and spoke with a rep. Finished the order and got a price for what I was ordering. Mid $60ties per month not including equipment and taxes. I was told I would get additional discounts after I got the service installed. I was to call then. I called in for a plan clarification and questions and was told the rep had changed and that I had been informed wrong. I had to change the plan to a higher cost plan, now in the mid $70ties with a 2 year commitment. Bear in mind that I started the process on the internet and expected the discounts there, which are substantially lower than on the phone.
I called today to ask about the extra discounts and the final cost of the package I was getting. I was told that the cost of the plan before equipment and taxes was now $139, and that I could not get the internet discounts because I was talking to them on the phone. I finally got through to the rep and he was able to get the plan down to $115 before equip and taxes. (not anywhere close to the mid $70 i was assured when I agreed to the order.)
I misteriously got disconected when the rep told me he could do nothing more for me. AND, he didnt' bother to call me back.
He actually told me the only way to fix this was to cancel the service and then go to the internet and order online. UNBELIEAVABLE!
I tried to contact Verizon Customer service by email and it doesn't work. I hesitate to call again to the 800 number since each time I get a different answer.
Where do I call to fix this and to get the right package and cost set on my account.
What I want is really simple.
-Fios TV Prime HD package
-Internet 15/5
-Phone service unlimited
-Free DVR/STBox free for one year
-2 STBoxes for $10 a month each.
-Free HBO for 3 months
According to the internet it should be around 70 dollars a month give or take with waived activation fees and extra discounts.
DO I REALLY HAVE TO CANCEL THE SERVICE TO GET THE CORRECT PRICE FOR THIS PACKAGE?
