As others on this board, although I paid all balances in full, I received today a letter from a collection agency about an outstanding balance on my old Internet+phone bundle account. I dropped my phone plan at the end of August last year. After not getting bills for the internet only account for 2 months, I finally received a bill for the same in January of this year and sent in the payments. When I checked my account online, however, the payment I sent in was not being reflected. Contacting Verizon led to a refund being made for the same amount as the payment did not post to the correct account. After receiving the check, I sent in a payment for the same amount to the new internet only account number I was given. When trying to upgrade my internet only service to a TV plus Internet bundle last week, I learned that there was still a balance on my Internet+Phone account and that this had placed a hold on my account due to credit restrictions. I have talked to several representativeson the phone. Although a number of representatives could see what the problem is, no one seems inclined to take the trouble to get to the bottom of the problem to find out where things went wrong. In the meantime, I have a bill from a collection agency to deal with. I am at my wits end trying to find a solution, but am just getting fed up with the run around I'm getting from Verizon.
