Phone number associated with account:{edited for privacy} I activated my service on January 6, 2012 but didn't get the service running till 01/19 due to outage. It ran for a while then the Internet stopped working again due to outage. I have spent over 6-8 hours talking to tech support on how to fix the issue. No matter what they did I couldn't use the Internet. And I finally called to cancel my service on 2/13. But they didn't cancel my account till 2/25 so I had to call again to cancel. The customer service could see my request for cancelling of account but has no answer why it wasn't cancelled when I requested initially. I called tech support to find out how many days I had service since I started, and it was just 2 days. Yes, it's ONLY 2 days in the duration 1/6-2/13. And of course Verizon was quick to send me a bill and I call billing to get credit for unused days of service but they said service will update the days my Internet was out due to outage. But when I call service, they said it has been updated to billing. They are just sending me round and round. I don't see any point of paying a bill when I haven't even used Internet for more than 2 days. I dont even feel it is right to pay the activation fee. And I hate no one is willing to take responsibility and act. They all say it they don't have the authority to do anything. This is the last step I have to solve the problem. I am just steps away for filling a case with BBB. I hope someone helps me. You can email me back or call me directly on my cell phone. {edited for privacy} This is just too trouble some trying to get credit for the service I never used.
