Returned Equipment still listed on set-top box list and bill

GotCobol1

Hello,

I returned two cable cards where according to the UPS tracking were recieved on 8/9/11..... They still show up on my bills, they still show up on my equipment list online.

I have chatted online, mailed, phoned etc. many times an all anyone has been able to do is credit me for the charges. How long will these things stick to my account? I mean it should be as easy as open box, check equipment, remove from account.... like a 5 minute job...... yet still here months later.

milhaus_vz

GotCobol – We can help ensure these cable cards are removed from the account and bill. I have sent you a private message so that we can get your account information and start checking into this for you. Thank you ^MRM