I was over charged by Verizon $278. I called and one of the options on the automated menu was to request a refund. I was finally able to speak to someone but the representative then said that she could not issue a refund for my overpayment, that only a credit could be issued. SHe was rude and condescending and pretty much told me tough luck. I escalated to a supervisor and was transferred over to the finance department. There I was told that a refund had been issued and my check would be arriving in the mail. It's been two weeks and I still have a credit on my account and no check in the mail. This is the last straw with Verizon and will be leaving. Verizon does not know how to value and keep customers.
