I believe Verizon has crippled the "make a one-time payment" option.. I contacted Verizon last month about the issue when I was trying to pay my bill online, and after talking to three different people and several supervisors, I was told.... "we can't fix the problem. You need to enroll in easy-pay". Instead, I had them issue an account credit equivalent to the bill Matrix fee, and paid my bill through that process...
I also spent a half hour on the phone with Verizon last month in order to get them to correct a $400.00 + billing error from last year. They finally admitted fault, and said they would correct it, and they subsequently did...... Until I went to pay the bill for this month.... and there it was again!!!! And, surprise!!!!, I couldn't complete my "make one-time payment" process again, due to a problem with the web page....
I have already changed cell providers, and cancelled my Verizon aircard due to Verizon's callous indifference, and after staying on hold for over 30 minutes today only to be told a supervisor was not available, I am ready to go to the State Corporation Commission and the Commonwealth Attorney's office.
I am sorry I didn't go with the cable company for my internet/HD tv/ telephone bundle.
I think I just might pile Verizon's equipment up at the curb, tell them to come get it, then file suit when they try to bill me for early termination on an account where they failed to live up to their end of the contract...
