I am writing to you regarding billing issues with Verizon. I had purchased Verizon’s Double Play service on the internet or TV and Internet (all details are below). However, Verizon’s billing team somehow managed to show as if these two services were purchased in retail (not over the internet) and is billing me a lot more {edited for privacy}. I have called Verizon multiple times and also raised a ticket with them to resolve the billing issues – to no avail. As a last resort I am writing to Verizon's Executive Team and posting the issue on various blogs.
Billing Issue Details
I had placed an order with Verizon on April 16th, 2010 for Fios Double Play service (TV + Internet). Please find attached Verizon’s order confirmation email. The order summary and the promotions noted in this email are as below:
Order Summary
Master Order Number:{edited for privacy}
Order Date: Apr 16, 2011
Product: Double Flex up to 15/5 Prime HD MTM 2010
Internet Speed: FTTP_15M_5M_TRUE
Installation Date*: Apr 17, 2011 (*Applicable to new FiOS Customers: installation may take 4 - 6 hours)
Technician Arrival Window: 8:00AM-12:00PM(Hrs)EST
Promotions
By completing your Double Play bundle, you will receive a $20 discount for 24 months.*
Additionally you will receive:
$5 per month credit for 24 months.**
International Package free for 3 months.**
By completing your Double Play or Triple Play bundle, you will receive a Price Guarantee for 1 year.**
$10 discount for 6 months.**
Any additional promotions or discounts you received will be reflected on your first bill.
I am frustrated with the experience of Verizon's Customer Service and hope they can give me what i ordered rather than billing me hundreds of dollars more every month.
Thanks!
