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Easy Pay (or not so Easy Pay!)

IW1995

Like others, my account is set up for Paperless Billing, e-mail notification and payment by Easy Pay.

This month I was disconnected and charged $7 for non-payment !

Why does Easy Pay not work ??? I haven't receved e-mails for 2 months & Easy Pay hasn't collected payments for 2 months and its been a big incovenience.

Then I can't contact VZ through Live Chat for some reason and I don't have time to wait in line on the phone.

Really unhappy!

Comments

Anthony_VZ

Sorry to hear that the Easy Pay was not working out well. I have sent you a private message to get more information.

kaylaP

help, please

I want to change from auto pay to having mu on-line banking do it.

but to do that i need an address.

and my library computer will time out in 2;40

unhappy100

I have had a similar experience. The website shows I am enrolled in Easy Pay, but my bill doesn't get paid. I still have to go online and make a one-time payment. It worked fine until last fall when we upgraded/changed our service. Unbelievable they can't get that figured out!

dwhiteh

likewise. my easy pay worked for quite a while (many months) and after I upgraded (Nov 2011) it seems to have quit. The long wait on the phone has produced no results so far (over an hour on the phone) can someone from Veroizon fix my problem.

Thanks

Jason7771

Same issue here. It's been ongoing since September 2011. Before then it was working just fine. They tell me it will work next month, but they tell me that every month. I've decided to stop paying until they tell me what they would like me to do.

Jason7771

Here's an update -- Verizon told me that I am enrolled in EasyPay, but I should go ahead and update my account information. I already did this in October and December, and now they want me to do it again. So after I completed this, it's STILL not set-up and it looks like I'm going to have to wait another 3 months! Here's what the to of my billing screen looks like now -- back to SQUARE ONE AGAIN:

Your enrollment in Verizon's Easy Pay Automatic Payment option is still pending. To avoid potential late fees, continue to make payments as usual. Pay your bill easier and faster by enrolling in one of our Easy Pay options.

BMKM

Amen ! Enrolled in Easy Pay - (or better "Will not accept Pay" ) and tried to get Verizon to make a payment from our credit card. The Verizon Web site indicated we were enrolled with the message (DO NOT PAY ! ), but when we received calls that our bill was not paid (threating to cancel our service !) we tried to get the service activated (or a more accurate statement is to work period !).

That was 3 months ago and 3 calls to Verizon ago. ! Yesterday we talked to an agent, gave them our credit card number to pay the bill and even got a confirmation number. Tonight we received another voice mail about our bill !! THE AGENT DID NOT PAY THE BILL !

We also found out that the Verizon Security Suite service that I called to be canceled back in December is still on my Bill !! All this after we signed up for a 2 year contract.

What gives with the lack of service !!

Very unsatistied !! Is Comcast customer service this bad !

--Bob

ElizabethS

Hello BMKM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

PhillyTom1

I, too, am having Easy Pay problems. After 9 months of using Easy Pay, all of a sudden they cannot seem to process my payment. The only thing I did was switch from a debit card to my credit card. After spending 45 minutes on the phone with them last week, and their assuring me I was set up on Easy Pay, still nothing has been charged to my credit card and my March bill says I owe for last month's as well.

And don't get me started on customer service. When I called to find out what was going on, the first guy couldn't even find me in the system. Even after I gave him my account number. I had my account pulled up on the computer, but this guy couldn't even find it. He had to transfer me to some other person, who FINALLY managed to find me in the system, before switching me back to the customer service guy, during which time I got cut off. So I had to call again and speak with a different guy. He told me indeed I was enrolled in Easy Pay. But still no charge to my credit card.

Really frustrating and if they cut my service off, I'm going to Comcast.

ElizabethS

Hi PhillyTom

We will put an agent in touch with you, also.

shub1

I have been on easy pay since last year. Verizon had a computer problem then and it deleted my easypay. They said it happened to a few thousand customers.

I called and after several people, had it fixed. January my payment did not come out of my checking. I called and after speaking to many people was told it was fixed. This month I received an mail that my account was overdue. I went online to pay and the screen said "do not pay" because I was enrolled in easy pay.

Today I spoke to 8 people in four departments. Some verified I was on easy pay, some could not tell. One told me to delete the account and start over. I spoke to a supervisor who said she would transfer me to yet another department. (I was cut off twice between transfers) I spent over an hour on the phone and gave up after the last cut off transfer.

I signed on to easy pay to eliminate these problems. Verizon admitted it was their fault, but no one seems capable of solving the problem. Meanwhile, my account online shows all is well. Payments are not taken out and twice they refunded my late fees, but did not solve the basic problem.

I will give them one more chance before I go back to Time Warner, where I had no problems. I thought FIOS speed would make up for things, but it has not shown to be that much of a benefit. No one was sympathetic to my problem and one, Randy in the Florida call center was downright rude. He tthreatened that my service would be cut off. I guess he made sure my account remained messed up.

SunshineF

Hi shub,

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

shub1

Thanks. I am very frustrated with the service so far. Interesting that Verizon makes it so difficult to accept money.

nancynp

I totally agree, Easy Pay is just not working. I signed up last August when Fios installed and have had problems ever since with payment. Found out yesterday they had an email address for me that I haven't used in 15 years????

Also I do not use a cell phone and am unable to delete it from my profile.

There is something definitely wrong with their service and internal operations.

Nancynp

Metrorail

I've been struggling with Easy Pay also. Since February, 2012 when I changed banks and made the change online to my VZ account, I've been unable to pay the bill. Online VZ account access shows a double payment. Now the next month's bill is showing. The clue for me is my checking account has not been debited by Verizon. There's been no attempt to access my account according to my bank and the account register I see online. VZ Customer Service cannot verify the account information other than to 'see' the last four digits of the account number and the routing number. Financial Services at VZ also cannot verify my account information other than to 'see' the last four digits of both my account number and my routing number.

It seems to me if there is a problem with the bank account number or bank routing number, it should be easy to observe and rectify. However, in the 'interest' of 'protecting' the customer, bank account information cannot be accessed for verification purposes. Any changes/updates take entirely too long. 2-3 months for the enrollment or changes to take affect is a problem. I don't see any reason this process can't happen in an hour, not a couple of months. Other credit institutions handle these matters in very short order. Why is this to cumbersome with VZ?

Currently, Melanie, a VZ account representative is investigating my problem. The account record shows Melanie is scheduled to call me back tomorrow and Wednesday. I do appreciate that there is a VZ agent working on my problem. However, I feel I need to voice my opinion and demonstrate what a problem this is. It would be so simple to be able to verify bank account information and correct any errors so the 'Easy Pay' process can work and improve efficiency and Customer Service.

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