Set-top box resetting frequently

Lilybethsox

Over the last few weeks my set-top box has been updating itself at least three or four times per day. I'll be watching a show and it will shut itself off, turn back on and then go through the initializing process. I tried unplugging the power to the box, waiting 30 seconds, and then replugging it in, but it still reset itself again today after. Today, the resets happened at approx 3.30, 4:00, and 9:00 PM (and those are just the ones I know about because they interrupted my shows). How do I fix this?

Verizon_Support

Thanks for contacting us regarding this Lilybethsox. We’ll do everything we can to get this addressed. Could I have you attempt a “reload” from the menu? It’s done by going to Menu > Customer Support > Top Support Tools > Reboot STB. Please try this and let us know whether this helps so we can take further troubleshooting steps for you.

Thanks

^FCN