I called and spoke to an online rep regarding a battery replacement due an alarm going off. The instructions provided by online support and phone support were not helpful. My box doesn’t have a diagram or instructions on the verizon site so my only option was for tech support to come out and they told me if someone were to come up and the equipment and the equipment was working properly, i would be charged a fee.
From my understanding this is criminal was there was no proper documentation for me to do the work myself and I wasn’t even told if the equipment was faulty or not.
Keep in mind, I have been with verizon for a very short period of time and my experience has not been very good. Day one, when the equipment was installed, i had a fault cable box now, i am trying to get swindled out of $91 due to lack of instructions and I say swindled because if there is no instructions, my only option is to have a tech come out.
I tried to resolve the issue via phone, i spoke to 5 different people including a supervisor({edited for privacy}) he was was short, even tried to hang up the phone with me as I was speaking by saying “thank you for calling verizon” and I had to shout over him to say I was not done talking.
This what you get for being with verizon for less than 90 days, random fees, poor customer service, and poor equipment? Even the supervisor are not well versed in verbal communication, what the hell is going on with this company.
