Here in Brooklyn, I signed up for Verizon Fios because it seemed to be the best deal. The installation guy came and said he needed special access to the back fence (of the downstairs neighbor's backyard), and so he'd reschedule for the next day.
I then received three emails telling me they'd be there the next day at 11am.
Nobody ever showed up, and when I called them they told me there was no appointment actually made, despite my having receivd the appointment email. Then they told me they could actually come in eleven days, the interim of which I'd be without internet. Of course I said no, and so they told me to bring the router back, and I did. (I have the Customer Equipment Receipt right here in front of me.)
So - in short, I never had any internet installed with Verizon, and I brought the router back to the store, and received a receipt for doing so.
A month later, I received a bill for $253.30, for my first month of Verizon Fios, and for the router. I called and they told me I would not be charged, and my next bill would be for $0.00.
A month later, my bank account was suddenly deducted $253.30. I called Customer Support immediately and the man, Christian {edited for privacy} told me I would be refunded within 24 hours, and he would call me back at 9pm the next day.
Now here I am at 9:30pm the next day, and it seems I have been cheated by Verizon again. I've been on hold with customer support for the past ten minutes, listening to the horrible music. The charge for $253.30 is still on my card. I am not rich. This is significant to me.
Edit: I spoke to "Gerome" in the Philippines and he told me the refund would take 24-30 hours. So far it has been 34 hours and nothing has happened. I don't trust Verizon to resolve this at all, of course.
Help me resolve this as soon as possible.
The worst experience with any company I've ever had in my life.
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