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Dissatisfied customer - very disappointed - Please Help!!

We recently moved and decided to keep the same service at our new home. Verizon sent an empty box so that we could return the old cable boxes. We returned all the equipment in the box and new cable boxes were installed. We later received a huge bill due to missing cable boxes. Verizon confirmed to have received some of the equipment but sent us the bill for missing cable boxes which is impossible because we returned all the cable boxes in the same package.

After calling several times and being kept on hold for over half an hour, being conveniently "disconnected", and hearing empty promises from Verizon customer service reps that never called back , we are still dealing with this issue. It seems like Verizon is very disorganized and lacks tact when dealing with customers. I am extremely disappointed and frustrated about this situation. Is there anyone out there that can help us get this issue resolved??!!!!

Comments

ElizabethS

Hello JFig

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

JFig1

Another empty promise...still have not received a phone call however I did receive another bill..this time for a higher amount. Several phone calls have been made after this post and actually as I'm typing I've been on hold for over 1/2 hour but seems like no one can help. This is by far the most ridiculous form of customer support ever. Verizon should be ashamed of treating their customers this way. We have never been late on payments or had any other issues until now. Can ANYONE at verizon please HELP US??!!!

KH-OrnEsh1

Please check your Private Message Inbox.; It should look like this --

You should have received a private message from Shamika.

JFig1

yes..i did get the message which was asking me to complete a form. What about that phone call to get this resolved? you make it seem like that message held important information that would actually Help.

JFig1

Received a call yesterday from Verizon and the rep (Jobe) was very proffesional and helpful. We were promised the credit would show on the next statement and the issue should be closed. I'm hoping to really see the credit when the statement is received so until then the issue is still open.

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