Can someone please explain to me why I apparently receive two differently formatted signals on different channels? For example, I tune to some channels, and it seems to be in wide screen format, leaving a black bar top and bottom about 1.5 inches in width. However, when I switch to other channels, I get a full screen picture, but the picture seems slightly distorted. The people are displayed as taller and thinner than normal. I can get the set to display a full picure, but If I change the TV menu or a particular set, it then cuts off the top of their heads on close-up's. The only television set that I get normal reception on all channels is the one connected to the DVR, All my of remote STB's have this problem.
I have been through the help desk. I have talked to a couple of people in India (or some other middle eastern couintry), but all they can do is "reboot." Nothing changes. They want to send out a service rep, but I maintain there is not a problem with the set-up, the problem is with the signal my sets are receiving.
I understand that some pictures are formatted differently, and I have no problem with ads that are filmed in a different format, but I simply don't understand why I don't get the same kind of signal on all stations.
