Highly frustrated with Fios

Pinky1231

I have been getting the run around for about two weeks. My checking account was debited eventhough, I am not an autopay customer. My account at the time was zero. I called to request a refund and I have been told several lies but, still no refund. I was told it was going to be refunded the next day, I was told 3 to 5 days, and I was even sent an email that they sent a live check to my current address. But, still no refund. Now they have posted my refund to my current bill, which that is not what I wanted. Why is so hard for someone to help me with this issue? Has anyone had this problem and how did you get it resolved?

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.