"We're sorry, we are unable to continue your order at this time." when trying to renew.

mastermind851

Hello, whenever I have tried to renew my service online, after it is just trying to retrieve my account information it gives me this error:

"Please contact the Verizon Local Business Office We're sorry, we are unable to continue your order at this time.
Please try again later or contact your local Verizon office for assistance.

1 800 - VERIZON (1 800 - 837 - 4966)

You may also visit Contact Us to Chat Live, email us and view additional contact
information."

Could you please repair this ASAP?

Thank you.

[Deleted User]

Hi mastermind85,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.